Terms of service
Last updated: September 2025
Welcome to Michaela Buerger! These Terms of Service (“Terms”) govern your use of our website and online store (collectively, the “Services”). By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
---
1. General Information
“Michaela Buerger”, “we”, “our”, or “us” refers to Michaela Buerger SARL, RCS Paris 751 244 583, VAT: FR65751244583.
These Terms apply to all users of our Services and any orders placed through our website.
---
2. Access & Account
You must be at least 18 years old or have reached the age of majority in your country to use our Services.
If minors use the Services, it must be under the supervision and consent of their legal guardian.
You are responsible for maintaining the security of your account, and all activity under your account.
Do not share, sell, or assign your account without our written consent.
---
3. Products
We strive to represent our products accurately; however, color, size, or appearance may vary depending on your device or monitor.
Product descriptions, availability, and prices may change without notice.
We reserve the right to discontinue any product or limit quantities.
Made-to-Orders: Estimated production and delivery times are clearly indicated on the product page. Orders will be shipped only after production is complete.
---
4. Orders & Acceptance
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.
Orders are confirmed only when we send a confirmation email and process payment.
Please review your order carefully; cancellations after acceptance may not be possible.
All purchases must be for personal use only; commercial resale or export is prohibited.
---
5. Prices & Billing
Prices displayed on our website are in the local currency and include VAT where applicable.
Shipping, handling, customs duties, and import taxes are **not included** unless stated. You are responsible for any import fees for orders shipped outside the EU.
Prices and promotions may change at any time. The final price is confirmed in your order confirmation email.
You must provide accurate, complete, and up-to-date payment and account information.
---
6. Shipping & Delivery
Orders are dispatched within 2-4 (5) working days, subject to stock availability.
Delivery times are estimates only and not guaranteed.
Once shipped, title and risk of loss pass to you.
Non-EU orders: Customers are responsible for all customs, duties, and import taxes. Michaela Buerger will not cover these costs.
Please refer to our [Shipping & Return Policy] for detailed country-specific shipping fees.
---
7. Returns & Refunds
Returns and refunds are handled according to our Refund & Return Policy. Products must be returned in original, undamaged condition, in the original packaging.
Pre-orders are not eligible for return until the product has been shipped.
---
8. Intellectual Property
All content on the website, including text, images, designs, logos, graphics, and software, is owned by Michaela Buerger or its licensors.
Use of our content is for personal, non-commercial purposes only.
Reproduction, distribution, or modification without prior written consent is prohibited.
---
9. Third-Party Services
Our Services may include third-party tools, links, or integrations.
We are not responsible for third-party content, functionality, or services.
Use third-party tools at your own risk.
---
10. Shopify Relationship
Our Services are powered by Shopify, but all sales are made directly with Michaela Buerger.
Shopify is not responsible for your orders, products, or any related issues.
---
11. Privacy
All personal information is processed according to our [Privacy Policy], including GDPR compliance for EU customers.
Payment information is processed securely via our payment partners; we do not store banking details.
---
12. Disclaimer & Limitation of Liability
Services and products are provided “as is” and “as available.”
We are not liable for errors, delays, or damages arising from your use of our Services.
Our total liability is limited to the amount paid for the product(s) in question.
---
13. Indemnification
You agree to indemnify Michaela Buerger and its affiliates against any claims, damages, or losses arising from your breach of these Terms or misuse of the Services.
---
14. Governing Law & Jurisdiction
These Terms are governed by French law.
Any disputes shall be subject to the exclusive jurisdiction of the French courts.
---
15. Changes to Terms
We may update these Terms at any time. Changes take effect immediately upon posting.
Continued use of our Services after changes indicates your acceptance.
---
16. Contact
Questions regarding these Terms should be sent to eshop@michaelabuerger.com