Privacy policy
Last update: September 2025
At Michaela Buerger, we care deeply about your privacy. This policy explains how we collect, use, and protect your personal information when you browse our website **michaelabuerger.com**, make a purchase, or interact with us.
We are committed to transparency and to respecting the General Data Protection Regulation (GDPR).
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1. Who We Are
The site **michaelabuerger.com** is operated by Michaela Buerger Sarl, hereinafter “we” or “us”.
We are responsible for processing your personal data.
For any questions about this Privacy Policy, you can contact us at:
📩 eshop@michaelabuerger.com
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2. What We Collect
We may collect the following categories of information:
Identity & contact information: name, postal address, email, telephone number.
Order information: purchased items, delivery details, billing information.
Payment data: processed securely via our partner Stripe or Shopify Payments (we never store your bank details).
Technical data: IP address, cookies, browser/device identifiers, browsing history on our site.
Customer service interactions: messages or requests you send to us.
Marketing preferences: if you subscribe to our newsletter, SMS, or WhatsApp updates.
If you attend one of our events or contact us directly, we may also collect information relevant to that interaction.
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3. How We Use Your Data
We use personal data only when necessary, and always for specific purposes:
To process and deliver your orders.
To provide customer service and handle returns/refunds.
To communicate with you about your purchases or account.
To send newsletters, invitations, and marketing offers (only if you consented).
To improve our website and personalize your browsing experience.
To prevent fraud or illegal activities.
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4. Legal Basis & Retention
We process your data:
To perform a contract (e.g. delivering your order).
With your consent (e.g. subscribing to newsletters or SMS/WhatsApp).
For legal compliance (e.g. tax obligations).
For legitimate interest (e.g. improving services, preventing fraud).
We keep your data only as long as necessary for these purposes or as required by law.
For marketing, we keep your information until you withdraw consent.
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5. Sharing Your Information
We never sell your personal data.
We only share it with trusted third parties necessary to provide our services, such as:
Payment providers (e.g. Stripe, Shopify Payments).
Logistics partners (e.g. DHL, Colissimo, Chronopost) for delivery.
Email & SMS platforms (e.g. Omnisend, Meta, WhatsApp) for communications and marketing.
Each provider only receives the data necessary to perform their role, under strict confidentiality and security agreements.
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6. Security
We protect your information with appropriate technical and organizational measures to prevent unauthorized access, misuse, loss, or disclosure.
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7. Your Rights
In accordance with GDPR, you have the right to:
* Access your personal data.
* Request corrections or updates.
* Request deletion (“right to be forgotten”).
* Request restriction or portability of your data.
* Object to processing (including profiling).
* Withdraw your consent for marketing at any time.
To exercise your rights, contact: eshop@michaelabuerger.com
You may also lodge a complaint with the French data protection authority (CNIL).
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8. Cookies
Our website uses cookies to:
* Ensure basic site functionality (cart, checkout).
* Analyze traffic and improve navigation.
* Personalize marketing campaigns.
You may disable cookies in your browser, but certain features of the site may not work correctly.
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9. SMS & WhatsApp Marketing
By providing your phone number at checkout or via subscription forms, you agree to receive SMS and/or WhatsApp updates about your orders (including abandoned cart reminders) and marketing offers.
* Consent is not a condition for purchase.
* Your phone number, name, and purchase details may be shared with our SMS/WhatsApp platforms and delivery operators.
* To unsubscribe, reply **STOP** to any SMS or use the unsubscribe link provided. Standard message/data rates may apply.
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10. Updates to this Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Updates will be posted on this page with a new date of revision.
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11. Contact
For all questions, please contact:
Michaela Buerger
📩 Email: eshop@michaelabuerger.com
🌍 Website: www.michaelabuerger.com