We produce in a sustainable way, which means that each ordered piece will be knitted once ordered. This means that we do not produce any stock merchandise, which is good for the future of our children's future.
Orders are typically processed and shipped within 10- 15 business days, excluding holidays and pre-orders.
We thank you for accepting this sustainable approach - Your item is made in a quality that will last for a very long time!
* During promotional sales periods in February and August, orders may be shipped in 3-4 weeks. These items will be marked accordingly on our website. In addition, we will inform you via email.
Shipping Charges are as follows:
- Orders less than €150 are shipped for a flat rate of €20.
- Orders over €150 are shipped for free
- Home Decor Rugs are shipped for a flat rate of €70
All orders are shipped via DHL. Tracking information will be sent via email once your parcel has left our warehouse. Please note that it may take 24 hours for the tracking information to appear upon receipt of the email confirmation.
* Please ensure that your shipping address is written in ENGLISH and is correct as we are unable to redirect orders once they are on their way to you.
We may need to contact you if further information is required to authorise your purchase. We will contact you if there is any shipment delay or if items are out of stock. If we are unable to deliver your order within the specified time period, we will notify you and try to rectify the situation as quickly as possible.
Michaelabuerger.com online purchases may be delivered to addresses other than the billing address given by the card holder - for example as in the case of a gift being purchased and addressed to a friend. As a security precaution, an email will be sent to the card holder’s registered e-mail address. When placing an order on our website, if the billing address and delivery address are the same, you are confirming that you are the person referred to in the delivery address details. Otherwise, you are confirming that you are the person referred to in the billing details.
We inform our clients that all pieces are made by artisans and are therefore unique and can vary in tone, size and finish. Some imperfections can show, inherent to artisan production process. We accept no responsibility for any damage resulting from the use of products from his suppliers.
EUROPEAN TAXES AND DUTIES
All items purchased with a European (EU) card will be subject to 20% VAT and is included in the indicated price of each piece on michaelabuerger.com. Delivery within the EU should not be subject to additional duties.
INTERNATIONAL TAXES AND DUTIES
All items purchased with a non EU debit or credit card will be sold with 20% VAT. However deliveries outside the EU will be subject to local import taxes and duties, which are the responsibility of the customer where they may apply. If any charges apply, the shipping company will contact you by telephone once your items are in customs to let you know the cost. Please be aware that this may delay the delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.
DELIVERY, TAXES AND DUTIES IN RUSSIA
Deliveries to Russia may require 6-12 business days in transit (this is variable depending on the destination). If due to high demand items have to be produced: waiting time is about 3-4 weeks. Delivered with InTime couriers, this is a unique courier/postal hybrid service enabling personal customers to track items to their door, using EMS as the final mile service partner. Deliveries via this method are eligible for inclusion within the monthly €1000 tax-free allowance for each private customer within Russia.