Most orders will be dispatched within 6-7 working days, if product is right away available. IF due to high demand items have to be produced: waiting time is about 3-4 weeks. We will send you an email to inform you accordingly. If you wish to track your parcel please refer to the tracking number on the shipping confirmation email, your parcel will be trackable or another forwarder, you will be informed accordingly. We ask all customers to make sure that their shipping address is correct as we’re unable to redirect orders once they are on their way to you.
We may need to contact you if further information is required to authorise your purchase. We will contact you if there is any delay or items are out of stock. If it is not possible to deliver your order within the time specified we will notify you and try to rectify the situation as quickly as possible. online purchases may be delivered to addresses other than the billing address given by the card holder, for example as in the case of a gift being purchased and addressed to a friend. As a security precaution, an email will be sent to the card holder’s registered e-mail address. When placing an order on our website, if the billing address and delivery address are the same, you are confirming that you are the person referred to in the delivery address details. Otherwise, you are confirming that you are the person referred to in the billing details.

We inform our clients that all pieces are made by artisans and are therefore unique and can vary in tone, size and finish. Some imperfections can show, inherent to artisan production process. We accept no responsibility for any damage resulting from the use of products from his suppliers.
All items purchased with a European (EU) card will be subject to 20% VAT, this is included in the indicated price of each piece on Delivery within the EU should not be subject to additional duties.
All items purchased with a non EU debit or credit card will be sold with 20% VAT. However deliveries outside the EU will be subject to local import taxes and duties, which are the responsibility of the customer where they may apply. If any charges apply, the shipping company will contact you by telephone once your items are in customs to let you know the cost. Please be aware that this may delay the delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.
Deliveries to Russia can spend 6 – 12 working days in transit (this is variable dependent on the destination). If due to high demand items have to be produced: waiting time is about 3-4 weeks. Delivered with InTime couriers, this is a unique courier/postal hybrid service enabling personal customers to track items to their door, using EMS as the final mile service partner. Deliveries via this method are eligible for inclusion within the monthly €1000 tax-free allowance for each private customer within Russia.