We hope you adore your objects of uncommon beauty. Whilst we want you to be completely satisfied with your purchase, if you are not, we will happily offer you a full refund in compliance with our policy.
Unsuitable items may be refunded within 7 days of our dispatch date for purchases in France, this is extended to 14 days for European and International purchases.
Within 48 hours of receiving an item, you must obtain a return authorisation reference number by emailing us at email@example.com. Please include your original receipt in the returned parcel and write your return authorisation reference number on your original receipt. Any items that are not accompanied by the returns number will not be accepted. Any returns received after the 7 days (or 14 days where applicable) are accepted at the sole discretion of michaelabuerger.com. It is essential to note that, in order to receive a refund, the item(s) must be unworn and in perfect condition, with all labels attached and in its original packaging. michaelabuerger.com has the right to deny any item if it does not meet the return policy requirements. In such cases, we will return the item(s) to the purchaser.
Any refunds will be re-credited to the original purchaser’s credit/debit card for the sum paid less any postal costs.
Until we receive your returned goods, the items and their condition are the customer’s responsibility. We will not be responsible for any returned goods lost or damaged in transit; we would advise you to return items using a secure and trackable method – i.e. trusted courier or registered post (retaining your proof of postage).
We do not accept returns on SALE and on products from the Kids’ Collection.
We offer free returns for customers based within France. In order to organise collection with a DHL courier please email your address, and a suitable date for collection firstname.lastname@example.org within 7 days of our dispatch date. Please quote your order number within the email. You can also arrange collection by phone on +33 952322805 (Monday – Friday, 10am -6pm).
Eurpoean + International returns
Please note that the postal costs for goods returned from outside France are the customer’s responsibility, and will only be reimbursed if the goods are damaged, faulty or incorrectly supplied.
For international returns, please note clearly on any export documentation and on the address label that the goods enclosed are returned goods. This will ensure that duties or taxes are not re-charged upon receiving the goods back France. If this procedure is not followed, this cost may be passed on to the customer at the company’s discretion.
As part of our customer service policy, michaelabuerger.com checks each item before it is sent out, and follow a very rigorous quality assurance procedure which is fully documented.
Please check your items once they have arrived. Should you receive a faulty or damaged item do not remove any labels, do not try it on. Please email us at email@example.com stating your order number and the nature of the fault, and where possible, please accompany with photos highlighting the damage.
For faulty items that have been worn, or purchases returned outside our Returns Policy, please email us at firstname.lastname@example.org for further assistance. These may be accepted at the discretion of michaelabuerger.com. The customer’s statutory rights are unaffected.